When designing change in a district, it is essential that leaders hear directly from students, families, teachers, and classified staff (i.e., those most impacted by teaching and learning); this is often done via empathy interviews.

Themes from Mastery Charter Schools’ empathy interviews fell into several categories: supporting students and teachers with technology, fostering digital access, and creating independent learners. The team’s discussion connected the themes from interviews to broader efforts across the district to move toward blended learning, prepare students for the future, and standardize expectations for teaching and learning with technology.

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